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Contact Details
Address:
Dammam - Al-Khalidiyah Al-Janoubiya
Phone:
+(966) 504984455
Mobile:
+(966) 504984455
Email:
info@newupdate.sa
Working Times:
Sunday to Thursday 08:30 AM to 05:00 PM
Get in touch with us by filling contact form below
Frequently asked questions
Find clear answers to common questions and past inquiries, Clear answers to common curiosities.
We begin by reviewing your entity's current documents to ensure readiness, then provide you with the necessary requirements for each authority before officially starting the procedures.
Yes, we provide a comprehensive training session (online or in-person) to explain the dashboard, product and order management, and email handling.
Absolutely. Our relationship with clients doesn't end at delivery. We provide complimentary technical support periods for websites and apps, along with the ability to update official emails or corporate profiles as needed to ensure the continued excellence of your business
Yes, we commit to signing a service agreement that clearly outlines the scope of work, obligations, and timeline to ensure your rights and work transparency.
No , The vary is on services fees only such as Vendor Code registration, Cybersecurity Compliance,..etc ,to ensure fair and competitive pricing
We commit to following up and modifying any technical or administrative notes until approval is obtained. If rejection is for an unresolvable reason, the agreed refund policy applies.
We accept official bank transfers, credit card payments, and provide installment plans for major technical projects.
Our fees cover consultation, file preparation, and follow-up. Any fees imposed by authorities or platforms are paid directly by the client.
Yes, we offer annual maintenance contracts that include security updates, backups, and performance optimization to ensure your platform always operates at peak efficiency.
Our technical support team is available to assist you in resolving any login, sending, or receiving issues to ensure your business remains uninterrupted.